FAQs

A. Lashes

Yes, we guarantee that no animals are abused in the developing or manufacturing process. We only use high-quality Korean PBT fiber that mimics the real mink fur for all our lash products.

We use high-quality Korean PBT fiber for our lash products.

The fanning method will depend on each material and its thicknesses. There are main lashing techniques such as lonely fan/fanning off the strip/rolling, wiggle, rainbow, sticky dot, flower bouquet and pinching

We offer 8 curls: J B C CC D DD L M, 12 lengths varying from 6 to 15, 12 thicknesses varying from 0.02 to 0.2 diameter.

Nothing but everything. They all are worth trying. We offer you lashes that are of high quality and will not disappoint you.

Premium matte lashes are the softest of the three types of lash extensions. They are also the finest, and darkest because of tapered tips and an ultra-matte black texture.

0.07-diameter lashes are your friend if you are a fan of volume set. They will give you either a full, thick or natural lash look

Due to the large number of lashes to make a mega volume fan, you should go for lashes having diameters between 0.03 to 0.05 mm. You may also consider semi-matte or matte lashes to not put your natural lashes under great strain.

For a classic lash set, the ideal thickness is around 0.10- 0.2 lashes. These diameters lashes are thick enough to bring you a natural look and be comfortable to wear at the same time. You may also consider lashes having ellipse flat. They would offer better retention and super lightweight outcomes.

0.2 is the thickest width you can use for volume. Otherwise, it would be too heavy for your real lashes to bear.

You can differentiate them by material, technique, thickness, color, and collection. Check out our home page for further look.

We can provide you MSDS certification. Feel free to contact us for further information.

You don't need to. But we recommend these products for professional lash artists only. You shouldn't use them for self-application.

No, we guarantee that no animals are abused in the developing or manufacturing process. We commit to be a cruelty-free brand.

Having a lash extension is safe for pregnant customers. Yet, during the application process, lash artists have to pay attention to details. You need to use sensitive glue, ventilate the room well, place the customer in a comfortable position, etc.

No, we haven’t. But we have planned to have in the future. Keep following us for newest information.

Better not! Once the body creates a bad reaction against an allergen, it won't go away. Your client is likely to build up resistance to adhesive over time resulting in a reaction. Hence, it is not worth giving a try.

B. Liquids

You should definitely go for Premium sensitive clear adhesive. Due to its formulation not consisting of carbon black, it results in a transparent color. This adhesive is the best complement to many types of lashes: colored, brown, and standard black.

You can try the Ultra Bonding Adhesive series. Their drying time is about 0.5-1 second. It is the ideal option to hurry the lash application process. We offer 2 types of Ultra Boding Adhesive: no-scented and scented. Check them out.

Depending on your skill, living area, and go-for fanning set, you can choose your ideal lash glue. For example, if you are a beginner and live in a humid area, you should choose medium-drying lash glue and vice versa.

Premium Sensitive Adhesive is the worth-trying product to go for. It's free from carbon black or latex making it an excellent choice for those who are sensitive or allergic to carbon black or latex.

There are two main reasons. First, you store the adhesive unproperly. It’s vital to set up ultimate string space to preserve its characteristics. Second, your workplace conditions are not optimal. Low humidity and low temperature can slow down the drying process. So, this time, pay attention to these details.

There are a few reasons why your glue could become gloopy: improper storage, not tight screwed lid, water expose, etc.

It depends on the brand you use. LiiLASH adhesive has an expiry period of 6 months unopened and 1 month once opened.

You should keep the adhesive at a humidity level of less than 40% and within the temperature range of 8-13°C (46.4-55.4°F). Store the clear eyelash glue in a dry and cool place, away from direct sunlight. Furthermore, always ensure to seal the adhesive's lid when not in use.

Depending on your skill, living area, and go-for fanning set, you can choose your ideal lash glue. For example, if you are a beginner and live in a humid area, you should choose medium-drying lash glue and vice versa.

You should know your area's weather conditions and your skill, choose a reliable brand, and store your glue properly. Finally, it is vital to educate and remind your client to do after care regularly.

You can shake it by hand or machine called an eyelash glue shaker. In terms of the hand, you have to shake it for a decent period, about 5 minutes side to side to reach the most ideal quality. Otherwise, you can choose an eyelash glue shaker. It may be an ultimate choice for most artists because time-efficient, good results.

Humidity affects the curing time of the adhesive. Hence, to solve this problem, you should make your working space humid enough. You can also use some handy devices that produce mist and spray it directly to the customer’s lash.

Because it is not stored in ideal environment. It stays wet for long. Our adhesive can last up to 6 months unopened and 1 month opened, if properly stored. Once it get thick and sticky, you need to replace a new one.

It depends. Your client may be allergic to other ingredients such as formaldehyde, fragrances, or colorants. Hence, remember to consult and do a patch test beforehand.

Yes, you do. This step helps create the perfect conditions before starting to do eyelash extensions. It is also crucial for products like super bonder to work.

Yes, we offer you a latex-free feature in all our adhesive products.

No, they aren’t. Yet, there is hardly any adhesive in the market that has glue oil-free and oil-resistant feature. So you still have to be careful with oil-based cosmetic products.

You should change your adhesive drop every 15-20 minutes while you’re lashing. When the drop develops a thin membrane or becomes stringy when you’re dipping a lash, it's time for you to dump it.

You better not! Because the condensation inside the bottle will cause the glue to polymerize. You should store it in a small airtight container with silica/oxygen absorbers. Place it in a cool dark drawer or cupboard would be perfect.

Yes, you can. But if you are in the first trial, note that you may suffer from some allergic reactions. Hence, you should consult with your doctor beforehand and choose an experienced lash artist.

We can provide you MSDS certification. Feel free to contact us for further information.

You don't need to. But we recommend these products for professional lash artists only. You shouldn't use them for self-application except for shampoo in case you have received full construction from your lash artist.

C. Other questions

If you reside in a different region, import duties and taxes may be payable upon or prior to delivery of goods.
These duties & taxes are beyond our control as they are set by the Customs Authority of the destination country/location and depend on a number of factors, such as:
Country/location of origin of the purchased product
Local VAT rates
Local import taxes

Any applicable Import Duties and Taxes will be calculated at checkout for the following shipping destinations.
It will be your responsibility to pay these charges if and when asked to by your local authorities.
Delivery to Ukraine, Russia and Belarus has been temporarily suspended until further notice, due to the unfolding events in the area. We are closely monitoring the situation and will do all we can to resume delivery into the country as soon as possible.
Due to difficulties with customs, we have had to cease shipping to Iran, North Korea, Syria, Cuba and The Crimea / Sevastopol region. We apologise for any inconvenience this may cause.

*PLEASE NOTE
We are unable to ship orders to PO boxes.
Duties and taxes are levied by Customs in the destination country and the receiver is responsible for paying them.
In most countries, we are able to add these charges to your order, but in some rare cases charges will be applied as your package arrives in customs, therefore Lii Lash are unable to advise what the fee may be.
If the recipient refuses the delivery, the refund for the order will be processed after the parcel will return to the sender. Delivery fees are not refundable in this case.
For security reasons, all purchases require an adult ( at least 18 years of age) signature upon delivery. All orders are shipped by UPS, FedEx, DHL
If you are not available to sign for your package, the driver will make a total of three delivery attempts on three consecutive business days. Following these attempts, the package will automatically return to sender.

Oh no! We’re so sorry to hear that, and we want to get this fixed for you! While we take every precaution to make sure your items get to you safe and sound, accidents do happen!
Our Customer Happiness Team is here to assist you in processing a replacement or refund for your damaged items. Please contact us directly by email hello@liilash.com

Kindly include and attach pictures of the damaged items, along with your customer and order details and one of our Customer Happiness team members will contact you shortly.

Order can not be cancelled after the deposit is paid in advance. We begin processing and fulfilling orders the moment you place to make sure we don’t miss your special notes or materials. If you have an order change, please contact the Customer Happiness team within 24 first hours of submitting your order to see if they can edit. If we’re able to accommodate your request, we will be happy to do so.

You can. In that case, LiiLash will refund the order charge after the parcel is returned. Yet, delivery fees are not refundable.

The customer is responsible for any and all return fees incurred when posting items back to LiiLash. LiiLash will not be liable for any loss or damage incurred as a result of the use of any chosen shipping service.